Warranties, Privacy Policy & Disclaimer

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Product Warranty

Limited Warranty
Scooters and Powerchairs
Effective January 1st, 2012
The following warranty is granted only to the INITIAL consumer who has purchased our product, and commences on the Date of Purchase by the Consumer from an Authorised Dealer, by Scooters Australia Pty Ltd. Any warranty claim must be made in the first instance to the Authorised Dealer from whom the product was purchased, and must be taken to the Authorised Dealer for such claims. If the product is not taken to the Authorised Dealer a call-out fee may be payable.
This warranty covers the following products:
  • Monarch Buzz GE106/116/146
  • Monarch Literider GL110/140
  • Monarch Tesla
  • Monarch GC 340/440
  • Monarch Literider Powerchairs
  • Monarch GP600 Powerchair.
  • ActiveCare scooters and powerchairs
  • Monarch Royale 3 & 4
  • Venus S9
  • Luggie


Three Year Warranty

For the period of three years, from the date of purchase from the Authorised Dealer, in the event of defective materials or workmanship, Scooters Australia Pty Ltd will repair or replace at our option any of the following components found to be defective by an authorised Scooters Australia representative:

  • Steel Frame
  • Frame Welds
  • Tiller Frame
  • Front Fork
  • Seat Post


Eighteen month Warranty

For the period of eighteen months, from the date of purchase from the Authorised Dealer, in the event of defective materials or workmanship, Scooters Australia Pty Ltd will repair or replace at our option any of the following components found to be defective by an authorised Scooters Australia representative:

  • Transaxle
  • Motor / Brake (electrical function only)
  • Wire Harness(es)

Note: An increase in operating noise of the transaxle DOES NOT constitute a defect or major fault. With normal wear and tear, operating noise is expected to increase.


One Year Warranty

For the period of one year, from the date of purchase from the Authorised Dealer, in the event of defective materials or workmanship, Scooters Australia Pty Ltd will repair or replace at our option any of the following components found to be defective by an authorised Scooters Australia representative:

  • Dash Assembly
  • Battery Charger
  • Potentiometer Assembly
  • Electronic Controller
  • Bearings
  • Bushings
  • Seat Swivel Mechanism
  • Rubber Components, excluding tyres
  • Plastic Components, excluding body
  • Armrests, excluding pads

Note: While charging batteries it is normal for the battery charger to heat up. Heat coming from the battery charger DOES NOT constitute a defect

NOTE: Items not listed above are not covered for repair under this warranty


Warranty Exclusions:

Scooters Australia does not provide warranty on any of the following items which may require replacement due to the normal wear and tear of day to day usage:

  • Tyres and Tubes
  • Plastic Shrouds
  • Motor Brushes
  • Bulbs / Fuses
  • Brake pads
  • Upholstery
  • Armrest pads

This warranty also excludes the following:

  • Batteries (Please consult battery manufacturer for any implied warranty)
  • Loss or theft of components
  • Damage caused by:

- Battery fluid spillage or leakage

- Abuse, misuse, accident or negligence

- Improper operation, maintenance or storage

- Commercial use or use other than normal

- Repairs and / or modifications made to any part without specific written consent of Scooters Australia

- Exceeding the specified weight capacity of the unit

- Accessories other than those supplied or approved by Scooters Australia

- Failure to adhere to the product instructions contained in the Owner’s Manual

- Acts of Nature, such as lightning strikes, etc

- Circumstances beyond the control of Scooters Australia

- Call out fees or freight costs if the product is not returned to the authorised dealer.



There is no other express warranty.

Implied warranties, including those of merchantability and fitness for a particular purpose are excluded. Liabilities for consequential damages are excluded. This warranty gives you specific rights and you may also have other rights which may vary from state to state.


How to get Warranty Service

Warranty service must be performed by an authorised Scooters Australia representative. Scooters Australia reserves the right to replace warranted parts with refurbished or new parts at our discretion. All service calls, call-out fees, transportation costs or any other charges associated with any warranty repairs are the responsibility of the consumer. Warranty is for the replacement of the part only and does not include freight for the replacement parts. Consumers are not to return any item to Scooters Australia without prior written authorisation. Any damages incurred while warranted parts are in transport are the sole responsibility of the consumer. To receive Warranty Service:

  • Contact the Authorised Dealer from whom you purchased the product.
  • Arrange to either deliver the product to the Dealer or to have the Dealer call out to inspect the product. Such call-out may attract a fee.
  • When the service is complete, either pick up the product from the Dealer or pay for it to be delivered to you.


Warranty Terms and Conditions

Any sale of product by Scooters Australia is subject to and conditional upon its general trading terms and conditions. In the event of any inconsistency between those terms and conditions and the terms and conditions of this Limited Warranty, then the terms of this Warranty shall prevail.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.


Returns Policy

We do not accept returns for poor choice. However, if the product is not fit for the purpose as it is described on this website, we will refund the purchase price less a restocking fee of 15%, provided it is returned in original condition and packaging within 10 days to a designated store in your state, at your cost, unless otherwise instructed.


Scooters Australia Pty Ltd, 4/355 South Gippsland Hwy, DANDENONG, Vic 3175. 
Ph 03 9799 9077

www.scootersaus.com.au    email: headoffice@scootersaus.com.au




The information on this website is intended to provide users with general information on matters that they may find to be of interest.

While every effort has been made to offer current and accurate information, errors can occur. This information is provided "as is", with no guarantees of completeness, accuracy or timeliness, and without warranties of any kind, express or implied.

To the fullest extent permissible pursuant to applicable law, Scooters Australia disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. We do not warrant that this website and any information or material downloaded from this website, will be uninterrupted, error-free, or free of viruses or other harmful components.

The information presented on this website should not be construed as civil, structural or consulting engineering advice.

All website content, including images, is Copyright © 2015 Scooters Australia, unless otherwise stated. All rights reserved. No part of the materials on this website, including but not limited to the text, graphics and html code, may be reproduced or transmitted in any form by any means without our written consent.


Scooters Australia Privacy Policy

Scooters Australia is committed to supporting the “National Privacy Principles for the Fair Handling of Personal Information” which set clear standards for the collection, access, storage and use of personal in formation which we obtain as part of our business operations.

We are required by law to protect personal, health and other confidential information.

We cannot collect, use or disclose information of a personal nature, health information or information that is commercially sensitive, except to the extent set out in the Privacy Amendment (Private Sector) Act 2000.

Our respect for our customers’ rights to privacy of their personal information is paramount. Our staff are trained in their obligations with regard to this matter and we have procedures to ensure that personal information is handled in accordance with the National Privacy Principles.


What personal information do we collect and store?

We will collect information about you that is necessary for us to provide services to you. We will always try to do so in a fair, lawful and non-intrusive way. Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information however, we may not be able to provide you with the goods and services that depend on that information, particularly if the collection on that information is required by law.

Scooters Australia takes measures to ensure your personal information is protected from unauthorized access, loss, misuse, disclos ure or alterations. We also take measures to destroy or permanently delete personal information when it is no longer required. We do everything we can to make sure that the information we hold about you is accurate, complete and up to date. We will not keep information longer that we need to. From time to time we check our databases to ensure that the information is accurate and up to date.


How personal information is used.

The personal information we ask for is generally used to provide goods and services to you. For example, for a credit card transaction we need your card number; for servicing of your product we need your name and address.

We may also use your personal information in other ways to provide you with superior service. This may include using your personal information to advise you of new products or services. You have the right to tell us you do not want us to send information to you other than for the main purpose for which we have collected your personal details. Aside from where the law specifically allows us to use or disclose personal or health information, we will not do so, without your consent.

We are prohibited from using or disclosing personal or commercially sensitive information to commercial institutions, however, we may be required to disclose information for the following purposes:

  • Driver licensing and vehicle registration
  • For law enforcement purposes, including legal proceedings, prosecutions, investigations and enforcement for judgements and court orders
  • For public safety reasons
  • In connection with safety recalls.

Access to our computer systems is controlled and monitored. Our staff and authorized external users only have access to systems that their duties require. We thoroughly investigate any suspected infringements of privacy. Disciplinary action is taken in cases where investigations of suspected infringements or privacy are proven.


Access to your personal information

An individual or organisation (such as a law enforcement agency) seeking access to personal, health and other confidential information held by Scooters Australia has to sign a confidentiality agreement. When entering into an agreement, the recipient agrees that the information will only be used and disclosed in accordance with the terms and conditions outlined in the agreement. However, if you authorise us in writing to release personal information to another individual or organisation then a confidentiality agreement is not required.

If you ask, we will generally give you access to information we hold about you. However, there are some exceptions to this. For example, we do not have to give you access to personal information we hold about you where doing so would pose a serious and imminent threat to life or health, would unreasonably impact on the privacy of others or where the information would otherwise be exempt for disclosure by law.

If you require access to your personal information, please contact our office on 03 9799 9077. Of course before we provide you with access to your personal information we will require some proof of identity. For most requests, your information will be provided free of charge, however we may charge a reasonable fee if your request requires a substantial effort on our part.

If you need to update your information (eg: if you change your address), please contact the relevant store to which you supplied that information so we can make the change.