In light of the coronavirus crisis, Scooters Australia is implementing the following measures to ensure the safety of customers and staff:
All scooters cleaned and sanitised before and after demonstrations
All staff washing hands after any interpersonal interaction
Temperatures taken for all staff at the beginning of each day
All customers asked in advance about any recent travel or illness.
All scooter demonstrations to be contactless, with at least 1.5 m separation
Immediate closure of a store if any staff are suspected to have the infection, or to have come in contact with any customer who has the infection
We are committed to offering the same level of service through these difficult times while remaining as safe as possible.
We also offer the following options to customers
Free delivery an on-line sales of Luggie scooters, sealed in the manufacturer’s box. Our click-and-collect policy does not apply until further notice*. READ MORE HERE.
Ordinarily, the only scooter we sell online is the Luggie. We are extending this to our entire range, but you will have to email us at headoffice@scootersaus.com.au for further instructions. These scooters are also eligible for free delivery*.
Contactless delivery. You need not personally interact with any Scooters Australia staff if that is your choice. We will leave the items outside your house at a location of your choice
Contactless scooter service. We will pick up your scooter from outside your house and service it, and disinfect thoroughly before returning. Call on 1300 622 633. Store details can be found be found here.
If you require clarification on the details of any of these, feel free to call or email. There are resources online that can help in the unpackaging and set-up of your scooter.
What to expect from the future?
To be frank, it is going to be a difficult time for Scooters Australia, but that’s OK. We will still be here after all is said and done, and what’s most important is the health of our staff, customers, and broader community.
We would not be surprised if a shutdown of retail stores such as ours is soon announced, but we will do our very best to keep serving our customers up until that point. Once business resumes after this terrible thing is behind us, we will be stocked up and ready to go.
Best wishes to everyone and their families.
Do not hesitate to call 1300 622 633 or email at headoffice@scootersaus.com.au for more information.
* Metropolitan areas only. Contact us for other arrangements.
