What is the NDIS and how does it work?


The NDIS is a scheme administered by the NDIA. It is a government funded insurance scheme to support disabled people aged under 65 years, and their carers. Each participant applies for assistance through completing the NDIS Plan, accessed through the NDIS website. More information on how to apply and the best way to improve your chances of a hassle-free application process can be found on our secure page. Complete the box on the right for access to this information.


The economic rationale for spending $22Billion on support for disabled people is to create savings to the community of more than $22B.

This will be achieved by:

      • Reducing medical costs
      • Increases in tax receipts as a result of:
        • Increasing employment for carers, providers, etc.
        • Increasing employment for those previously un(der)-employed because of a disability
        • Increased participation
        • Increased engagement in the community
        • Increased independence
      • Creating increased demand for goods and services which will expand the economy


Key Words:

There are some words that are very usefull in attracting the best response from the NDIS assessors:

    • Equity – ie enabling people who have a disability to have maximum access to normal life.
    • Reasonable and Necessary – any expenditure must be reasonable, and be seen to be necessary to achieve equity.
    • Best Value – must be able to demonstrate savings in other areas.
    • Goals – each participant is urged to pursue specific goals:
    • Empowerment – the key philosophy behind the NDIS is to give back the power of decision making to the end user.

See below for a link to our dedicated NDIS Info page for more detailed information on these key words and phrases.


What is the role of the Health Professional and the end user?

The KEY role for health professionals will now be as a facilitator of information. They will no longer be the final decision maker. The role will change from being a gatekeeper to being a facilitator.

The End User  (the Participant) has now been given the power to be the decision maker. However, the participant has to be able to justify their choice if there is an alternative competitor at a better price, especially if the professional is aware of another product. But – it is still the participant’s decision.



The Participant is King (or Queen!).

The participant makes the ultimate decision, not the health professional. However, their choices must fulfill the criteria, especially the Key Words.

The participant must fill in The Plan – and submit it for approval by an administrator. Once it is approved and money allocated, then the participant can either use an advisor to seek help, or do the whole thing themselves, or a combination of both. Health professionals are advisors – providers of information. So are other professionals who can advise on finances and the best strategy. They can, but do not necessarily have to power to submit quotes, etc, unless the participant asks them to.


The Plan.

The Plan is a very important document. Each participant must fill this in and submit it for assessment by a bureaucrat, not an OT.  It will determine whether they get help and what sort of help he/she gets.

There are three sections that are important:

    • Part 1: About me. The more information the better
    • Part 2: Goals. This is where it counts. Make sure the plan includes the Key Words.
    • Part 3: Support: Make sure the equipment requested is described in specific terms.: Eg Travel Scooter, Four wheel large scooter, Three wheel small scooter, Collapsible scooter, etc.


And there's more!

For more detailed assistance on how to fill in a plan, register above and you will be given access to our dedicated NDIS page, where you will find more detailed information and assistance.